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Terms & Conditions

TRAINING AND EVENTS

Payment

  • Fees are payable in advance of the training course or event
  • You will be directed to our secure online payment facility operated by SagePay to make any payment required
  • If you are not able to pay by credit card please contact the office to request an invoice

Cancellation Policy

  • Cancellations must be submitted in writing to events@ibe.org.uk
  • Refund policy:
    • Cancellations received in writing more than one week before the course/event: full refund (any refunds will be made against the card used for purchase)
    • Cancellations received less than one week before the course/event: no refund
  • Non-payment or non-attendance does not constitute cancellation and the full fee will be forfeited
  • If you would like to transfer to a different course/event, we will be happy to help. However if you transfer less than one week before the course/event date, the full fee will be forfeit. You may only transfer once per booking. If you cancel after transferring, the fee paid will be forfeited
  • Substitutions may be made at any date

Programme Changes

  • It may be necessary for reasons beyond our control to alter the content, timing or location of the event or training course but if we have to do this we will offer you an alternative date, a credit note or a full refund

PUBLICATIONS

Ordering and Payment

  • Publications which are not free to download are required to be paid for in advance
  • You will be asked to pay for any ordered publications by credit card and will be directed to our secure online payment facility operated by SagePay
  • If you are not able to pay by credit card please contact the office to request an invoice

Delivery

  • The publication price includes post and packing for 2nd class post
  • Your order will be dispatched within 5 working days of receipt of your payment
  • If you require your order more quickly please contact the office

SUBSCRIPTIONS

  • Your subscription to the IBE is treated as a donation and is non refundable
  • Subscriptions are renewable annually and you will receive a renewal request when this is due

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